Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• •Account information: Name, email address, and password when you create an account.
• •Usage data: Information about how you use our platform, including pages visited, features used, and session duration.
• •Contact information: Any information you provide when contacting us through our contact form or email.
• •Payment information: Billing details processed securely by our payment provider. We do not store card details.
• •Chatbot data: Documents, URLs, and content you upload to train your chatbots.

2. How We Use Your Information

We use the information we collect to:

• •Provide, operate, and improve our chatbot platform
• •Process payments and manage your subscription
• •Send you important service updates and account notifications
• •Respond to your support requests and enquiries
• •Analyse usage patterns to enhance user experience
• •Comply with legal obligations

3. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. This includes essential cookies required for the platform to function, and analytics cookies to understand usage patterns. For full details, see our Cookie Policy.

4. Third-Party Services

We use trusted third-party services to operate our platform:

• •OpenAI: Powers the AI language models used in our chatbots. Conversation data may be processed by OpenAI subject to their privacy policy.
• •Cloudflare: Hosting, CDN, and security services.
• •Resend: Transactional email delivery for account notifications.
• •Payment processor: Secure payment processing. We never store your card information.

5. Your GDPR Rights

Under GDPR, as an EU resident you have the following rights:

• •Right of access: Request a copy of the personal data we hold about you.
• •Right to rectification: Request correction of inaccurate or incomplete data.
• •Right to erasure: Request deletion of your personal data ("right to be forgotten").
• •Right to portability: Receive your data in a portable, machine-readable format.
• •Right to object: Object to processing based on legitimate interests.

To exercise any of these rights, email us at info@chatbot.mt.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will delete your personal data within 90 days, except where we are required to retain it for legal or financial compliance purposes.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:
info@chatbot.mt